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Download and Install GoToAssist Expert Desktop App (Mac) When you download the GoToAssist Expert desktop application (so that you can host support sessions), an installation package (including the GoTo Opener application) will be downloaded onto your computer. By running this installation package and leaving the applications installed, you will. With GoToAssist for Android you can connect and resolve technical issues from your favorite Android device to any Mac or PC. GoToAssist for Android comes with free 24/7 Global Customer. The GoToAssist Customer Attended Standalone application is a single executable (.exe) file that can be downloaded and used by customers who frequently join attended support sessions from their Windows computer. For more information, please see the GoToAssist Remote Support Customer Quick Start Guides for Windows and Mac.

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HELP FILE

ONLY DOWNLOAD IF DIRECTED TO DO SO BY A SUPPORT AGENT YOU TRUST!! The GoToAssist Remote Support mobile app by LogMeIn allows support agents to troubleshoot a problem you are having on your device. Install the app on your mobile device. Enter the Support Key given to you by your support agent.

How do I install GoToMeeting on a Mac?

Installing the full-featured GoToMeeting desktop app onto your computer allows you to get the most out of your meetings. Note that when you start or join a meeting, the GoToMeeting software download will begin automatically unless you are on an unsupported system. In that case, you will be taken to the browser-based Web App.

About the installation package

Once the desktop app is installed, you will be able to join and start future meetings more quickly by avoiding the extended download process. When you install GoToMeeting, you will download 2 parts of the software to your computer.

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• GoToMeeting desktop app – This is the main software that you use to join and start meetings.
• GoTo Opener – This is the 'helper' application that launches you into active meetings.

Download the desktop app

1. Make sure you are on a supported operating system by checking your system's compatibility automatically or viewing the system requirements.
2. Click the Download button to get started.
3. The GoTo Opener.dmg file will download onto your computer. Depending on your browser, click the file to download as follows. If you've downloaded this file before, some or all of the next steps will be skipped. In this case, you can go straight to joining or starting a meeting from the desktop app.
   • Google Chrome – Click GoTo Opener.dmg in the lower download toolbar.
     
   • Mozilla Firefox – Make sure 'Open with' is selected and click OK.
     
   • Apple Safari – Click the Download icon in the upper toolbar and double-click GoTo Opener.dmg in the drop-down list.
     
4. To complete the GoTo Opener.dmg file download, double-click the GoTo Opener app in the window and then Open. Select the 'Don't warn me when opening applications on this disk image' check box to avoid being prompted with the dialog again.
   
5. The GoTo Opener will automatically launch and open the GoToMeeting Suite, which means you've successfully installed the desktop app!
   • To join someone else's meeting, enter the meeting ID or meeting page name and click Join.
   • To log in to your organizer account and manage your meetings, click Meet Now, Schedule Meeting, or My Meetings. This will prompt the Sign In window.

Join or start your first meeting from the desktop app

1. Launch the GoToMeeting desktop application.
2. Join or start a meeting from the GoToMeeting Suite.
   • To join someone else's meeting, enter the meeting ID or meeting page name and click Join.
   • To start your own meeting as the organizer, click Meet Now to start an instant meeting or My Meetings to start a previously scheduled meeting. If prompted, sign in to your account.
3. Depending on the web browser you're running, complete the permission prompt as follows.
   • Google Chrome – Click Open GoTo Opener. Select the 'Remember my choice for GoToOpener links' check box to avoid being prompted by the dialog again.
   • Mozilla Firefox – Click OK. Select the 'Remember my choice for GoTo Opener links' check box to avoid being prompted by the dialog again.
4. When prompted, click Open.
5. You'll be launched into your meeting!

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